"It's fine" is rarely fine. It's often "I've given up complaining." The user who says "it's fine" after a problem is the user who has decided you're not going to fix it. They're not giving you feedback. They're saying goodbye, just not yet.
A British IPTV reseller who hears "it's fine" and stops listening misses the warning. The IPTV reseller panel won't show you this. Only the words will. And the silence after.
Let me explain what "it's fine" really means. It means "I've decided this isn't worth the argument." It means "I've mentally cancelled, I'm just waiting for the billing cycle to end." It means "you had your chance to care and you didn't take it." It's not fine. It's the opposite of fine.
A real example. A reseller in Edinburgh had a user with a recurring EPG problem. Every time, the reseller fixed it. Every time, the user said "it's fine." The reseller thought everything was okay. The user cancelled 2 months later. When the reseller asked why, the user said: "The EPG kept breaking. I told you it was fine because I didn't want to fight. But it wasn't fine."
What actually works is digging into "it's fine." Ask: "Really? Because I want to make sure you're actually happy, not just polite." An IPTV reseller UK who asks twice gets the real answer. A British IPTV service that accepts "it's fine" at face value loses users silently.
In most cases, your IPTV reseller panel tells you what broke. Only the user tells you how they feel about it. Listen past "it's fine."